Refund Policy

What Is The Refund Policy?

Since we offer different products and services, we encourage you to identify any guarantee described on the product page itself. If a specific guarantee is highlighted on the product page, that guarantee is valid for that particular product or service.

Regarding the business logo portrait GOLD & PLATINUM packages (digital version) we offer our 100% money-back guarantee. We will modify your logo until you are completely satisfied or we will refund you 100% of your investment.

For the BRONZE package, HyprLoox™ unfortunately does not accept refunds for change of mind or for any other reason, and the contract cannot never be canceled or refunded. Basically, we offer 1 product revision if the customer is not satisfied with the illustration.

If you don’t send us the pics and guidelines we need to draw the portrait, after completing the payment, we don’t refund for any reason. When you place the order you automatically accept these terms and they aren’t negotiable.

Pursuant to art. 59 of Legislative Decree 206/2005 Exceptions to the right of withdrawal, the right of withdrawal for products sold on HyprLoox is not allowed as the supply of goods and services made to measure and clearly personalized. Users wishing to have information can contact us at:

When you place the order you automatically accept these terms and they aren’t negotiable.

If the goods are received damaged or broken, the company will organize a replacement product to be sent to you on the basis of an expedited shipping agreement. We only ask you to share an image of the damaged product so that we can share it with our service provider.

How can I organize a revision or new product to send to me?

Just send an e-mail to, we will collect all your requests, and we will provide you with all the details you need!

What happens if my printed product arrives damaged?

Although we hope this will never happen, if you receive damaged goods or if you have a production defect, contact us immediately at so that we can assist you personally and resolve your problem as quickly as possible.