How long does it take?

Since we work with few clients per day, our delivery time is guaranteed: between 2 and 8 days. It all depends on the package you choose.

What currency are the HyprLoox prices?

All prices on our store are denominated in USD.

How is the portrait sent?

Your portrait will be digital, so it will be emailed to you when it is completed, ready to print or to put on a mug or t-shirt, whatever you decide to do with it.

What if I am not happy with my portrait?

Our selected artists are incredibly talented and always do a fantastic job. If you are not satisfied with the first draft, you can ask for revisions. More specifically:

– GOLD & PLATINUM package have unlimited revisions available, you can ask for as many revisions as you want until you are completely satisfied. Otherwise we will refund you 100% of your investment.

– BRONZE package, you have one free revision available. For more information about the prices of the following revisions, please check our page Info&Prices. With BRONZE revision you don’t have money-back guarantee.

What can I have as my background?

Whatever you want! You just let us know your idea and we will make it happen.

Do pets count as a person?

Unfortunately, yes.

Can I do whatever I want with my portrait?

Yes, absolutely. Unlike some, we put no restrictions on your portrait; it is yours to do with whatever you want.

Can you work from more than one photo?

The more photos, the better! Just make sure you are clear about how you would like your illustration drawn in the picture description and leave the rest up to us.

What quality should the photo I send to you be?

The better quality the photo, the easier it will be for our artists to get a more accurate illustration of you on the other side. But do not worry; we will let you know if we are having any issues.

I have a large group I need to do?

No problem. Just drop us an email, and we can discuss large jobs.

Will I be charged for changes to my order after it’s been made?

It all depends on the package you have chosen.

For GOLD & PLATINUM offers, we will modify your logo for free until you are completely satisfied or we will refund you 100% of your investment.

For BRONZE offer we offer one free revision included in the price. If you want additional revisions, you can check the prices in the Info&Prices page. 

Keep in mind that it is the customer’s responsibility to specify all of the details they would like in their order in the order notes. Our artist will assume any details not included in the order notes, and it may result in additional charges if the customer requires changes (only fro BRONZE package).